Resolve FTP

Before logging in to ftp site:

1) Launch internet explorer
1. click on "Tools"
1. click on "Internet Options"
1. click on "Advanced"
1. Make sure "use passive ftp" is NOT checked
2.Select OK
3.Restart browser

2) RE-Launch internet explorer
3) Click HERE to access FTP site
4) Enter the user name and password given to you and follow on-screen instructions